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Find answers to common questions about our doctor appointment services
You can book an appointment through our online portal, mobile app, or by calling our reception desk. Simply select your preferred doctor, choose an available time slot, and confirm your booking. You'll receive a confirmation email and SMS with appointment details.
Our clinic is open Monday to Friday from 8:00 AM to 8:00 PM, and on Saturdays from 9:00 AM to 5:00 PM. We're closed on Sundays and public holidays. Emergency consultations may be available outside these hours - please call for availability.
We accept all major credit cards, debit cards, cash, and most health insurance plans. Payment is due at the time of service. If you're using insurance, please bring your insurance card and we'll handle the claim process for you.
Please bring a valid ID, your insurance card (if applicable), a list of current medications, and any relevant medical records or test results from previous visits. First-time patients should arrive 15 minutes early to complete registration forms.
Yes, you can cancel or reschedule up to 24 hours before your appointment without any charges. You can do this through our online portal, app, or by calling us. Cancellations with less than 24 hours notice may incur a fee.
Yes, we offer virtual consultations for follow-up appointments, minor ailments, and prescription renewals. Video appointments are available during regular clinic hours. Simply select 'Virtual Visit' when booking your appointment online.
24/7 Emergency Hotline: +880 1700-000000